Microsoft Improves 360 Warranty

Microsoft has made some changes to the warranty and repair system for the 360, and get this–they’re for the better. If your 360 suffers the dreaded red rings of death (or breaks in another, less dramatic way), Microsoft will send you a postage paid container to transport your console back and forth. No more Big […]

Xbox360
Microsoft has made some changes to the warranty and repair system for the 360, and get this--they're for the better. If your 360 suffers the dreaded red rings of death (or breaks in another, less dramatic way), Microsoft will send you a postage paid container to transport your console back and forth. No more Big Box Projects necessary.

Also, no more waiting for weeks and months on end to get your 360 back; as of now, Microsoft has pledged to repair and return your console to you within five business days of them getting it. If your 360 breaks outside of your one-year warranty period, you'll have to foot the bill for repairs, but you'll get a brand new one-year warranty once you get the fixed unit back.

All of this is in Microsoft's best interests, of course, since I literally don't know a single friend of mine who hasn't had their 360 kack out on them at least once. (Mine bought it during a session of N3...perhaps it was just trying to force me to have better taste in games.) I applaud Microsoft for its efforts, but I just can't take stuff like this seriously:

Xbox will be hiring a customer care champion who will be responsible for ensuring the end-to-end experience for all Xbox customers is first-class, evaluating and implementing new practices and policies to further enhance the Xbox customer experience.

Really? A champion? Will he compete in duels for my honor? Neato!

Xbox 360 Warranty and Service Enhancements [Xbox.com, via Next-Gen]